Frequently Asked Questions
Do I need to create an account on JSB to make a purchase?
No, you may check out as a guest!
Why should I create an account on JSB?
If you want to track your order, you can do this through your account. When you decide to post a review about a product, you will need to have an account in order to post.
Setting up an account is easy! All that is required is your valid email address and a password. If you decide to create a user name, it will be the name that posts on your reviews.
I don’t have an account with PayPal. Can I still pay with my credit card?
No problem. PayPal conveniently allows individuals to check out without having an account with them. You may proceed as a guest or, if you want to, create an account. The choice is yours. PayPal is a proven secure method for paying online and that is why we use them on our site. We do not ever receive your credit card number and do not have access to it, which eliminates the
opportunity for others to access it through this site. If you require another method of payment, please contact us with your desired option.
Do you use any artificial ingredients in your products?
No. Our mineral products are all natural.
Will you be offering mineral facial powders?
Yes! We now have the facial complexion powders available for purchase, our Best Mineral Foundation may now be purchased.
Are your products made overseas?
No. They are hand crafted here in the United States.
Are your products offered in larger sizes?
No. Due to the make up of our products, usually a little goes a long way and smaller quantities ensure freshness throughout use.
Why is my jar of product not quite full?
All products are weighed during the packaging process. Several products settle as they rest.
Should I refrigerate my products?
No. When products are removed from the refrigerator, they will perspire. Water will then be introduced into the product, deteriorating its integrity and shortening its lifespan.
Is there an expiration date?
No. For best results, store in cool, dry environments and avoid exposure to heat and humidity. Do not introduce water to any of our products (this includes using dry fingers when dipping in to apply).
What if I have allergies?
We understand the seriousness of allergies and encourage you to carefully review the list of ingredients provided for each product.
Do you gift wrap?
Not at this time, although our products do make lovely gifts!
